Must know
Before your first class
Please arrive at least 10 minutes before your class to check yourself in using the iPad, put on your grip socks and get settled on your Reformer before the session begins.
The studio operates a locked-door policy, the door closes at the scheduled start time and late entry isn't permitted, for safety.
What to bring & wear
Grip socks are mandatory for all Reformer, Mat and Barre classes, bring a clean pair or buy some at the studio for £12.
Bring a water bottle with a secure closed lid (no open cups, mugs or uncovered drinks near the Reformers, for your safety and the kit’s longevity).
Wear comfortable activewear, avoid long necklaces or dangling jewellery, and please pop your phone on silent before you come in.
Kids & guests
Class time is adults only, as much as we love that you want to bring them, children can not be in the studio during a session (including the reformer room).
Please arrange childcare before you book.
You can not bring a guest unless they are checked in on their own account, using their own valid pass.
Cancellations & no-shows
Cancel free of charge up to 12 hours before class via the Palm St app.
Cancelling within 12 hours forfeits that class credit, you’re allowed up to 4 late cancellations every 30 days before a £5 fee applies.
No-shows are treated a little more kindly: your first is on us (life gets in the way!), but after that a no-show means a £5 charge and losing the session.
Waitlists
Full class? Join the waitlist in the Palm St app at no cost, you’ll be notified if a space opens.
The waitlist closes 2 hours before class starts.
Once you’re in from the waitlist, our standard 12-hour cancellation policy applies, so cancel as soon as you know you can’t make it.
If you no longer wish to attend, please remove yourself from the waitlist early so someone else can take the space.
Memberships
Every class pack and membership works at both studios, Frome or Bruton, or a mix of both, whichever suits your week.
To cancel a membership, email hello@palmstpilates.co.uk and give us 30 days’ written notice, your membership stays active and you’re welcome to keep booking through that notice period.
The notice period starts from when we receive your email, not your next billing date, and cancellation requests can’t be backdated.
We do not offer refunds for partial months once a billing cycle has started.
Pauses and class-pack extensions are only offered for medical reasons with a doctor’s note, they must be requested in advance and can’t be backdated.
During a pause your payments are suspended and your billing date shifts accordingly when you return.
Holiday and travel pauses are not available.
We reserve the right to refuse pause requests that don’t meet these criteria.
Our studios
Frome: 15a Palmer Street, Frome, BA11 1DS.
Bruton: 3 West End, Cole Road, Bruton, BA10 0BQ.
Full directions, parking and what3words for each studio are on the Our Studios pages.
Neither studios have allocated parking so please plan ahead to ensure you can find on street parking nearby and arrive on time.
Pack expiry & extensions
Every pack and membership has a fixed expiry from the date of purchase, shown to you at the time you buy it.
Expiry dates can’t be carried over or transferred between packs or people.
Extensions are only offered for medical circumstances with a doctor’s note, requested by email before the pack expires, travel, work or schedule changes aren’t valid reasons for an extension.
We reserve the right to refuse extension requests that don’t meet these criteria.
Refunds
All class packs, memberships and individual class purchases are non-refundable, including unused, unattended or expired sessions.
Where there’s a genuine medical circumstance, we may at our discretion offer a pro-rata credit towards a future pack or membership, we do not offer cash refunds.
Any credit or goodwill gesture is discretionary and non-transferable, and doesn’t set a precedent for future requests.
We reserve the right to refuse any refund or credit request that doesn’t meet the above criteria.
Frequently asked
-
Our Starter Pack is the perfect place to begin! Enjoy 3 classes to use within 21 days of purchase, with supportive instructors who’ll meet you exactly where you are. No experience or particular fitness level is needed, just come as you are!
Not sure which class to book first? We recommend starting with Reformer Flow, our gentler, beginner-friendly session, suitable for all levels.
To note: our Dynamic classes are designed for more advanced practitioners with previous Reformer experience, so we recommend building your confidence and technique in Reformer Flow before progressing to these sessions.
-
Your Starter Pack includes 3 classes, which must be booked and attended within 21 days of purchase. All class packs have an expiry date, which you can check in the Palm St Pilates app under ‘Passes’ or on the Pricing tab under the relevant class pack.
-
Grip socks are mandatory for Reformer, Mat and Barre. If you dont have any you can buy a pair at the studio for £12. A water bottle with a secure closed lid, and comfortable activewear. Leave long necklaces and dangling jewellery at home.
-
Absolutely! The ‘All Access’ class packs and memberships are valid at both our Frome and Bruton studios, so you can enjoy classes at whichever location suits you best. You can view the timetable and manage all your bookings through the Palm St Pilates app.
If you run out of credits, no problem! You can purchase a ‘Member Add-On Class’ for £15 directly through the app.
Thinking of upgrading to unlimited classes? Just drop us an email and we’ll be happy to arrange this for you!
-
Unfortunately, unused membership credits cannot be carried over into the next billing period. Your 8 classes must be used within each monthly billing period and cannot be shared or transferred to another person.
-
All classes must be booked and managed through the Palm St Pilates app. If you’d like to reschedule, simply cancel your existing booking in the app and book onto another class.
Please ensure you cancel at least 12 hours before the class starts, as cancellations made within 12 hours will result in your class credit being forfeited. All bookings and cancellations must be managed through your own account.
-
Please tell us if you’re pregnant (or if anything else about your health changes) so we can discuss options. We’d always recommend checking with your doctor first. You will be able to safely join our classes up to the end of the second trimester.
-
Yes! Gift cards are available in any amount, a lovely way to introduce someone to Palm St. You can purchase one online here, and it’ll be emailed straight to you (or your gift recipient) to redeem against any class, pack or membership in-studio.
PALM ST APP
Book from your phone
Reserve classes, manage your membership and join waitlists at either studio — the Palm St app is the quickest way in.
