Must know

Before your first class

• Arrive 10 minutes early to sign in, settle and set up your equipment.

• The studio operates a locked-door policy, the door closes at the scheduled start time and late entry isn't permitted, for safety.

What to bring & wear

• Grip socks are mandatory for all Reformer, Mat and Barre classes, bring a clean pair or buy one at the studio for £12.

• Bring a water bottle with a secure closed lid (no open cups, mugs or uncovered drinks near the Reformers, for your safety and the kit’s longevity).

• Wear comfortable activewear, avoid long necklaces or dangling jewellery, and please pop your phone on silent before you come in.

Kids & guests

• Class time is adults only, as much as we love that you want to bring them, children can not be in the studio during a session (including the reformer room).

• Please arrange childcare before you book.

• You can not bring a guest unless checked in on their own account.

Cancellations & no-shows

• Cancel free of charge up to 12 hours before class via the Palm St app.

• Cancelling within 12 hours forfeits that class credit, you’re allowed up to 4 late cancellations every 30 days before a £5 fee applies.

• No-shows are treated a little more kindly: your first is on us (life gets in the way!), but after that a no-show means a £5 charge and losing the session.

Waitlists

• Full class? Join the waitlist in the Palm St app at no cost, you’ll be notified if a space opens.

• The waitlist closes 2 hours before class starts.

• Once you’re in from the waitlist, our standard 12-hour cancellation policy applies, so cancel as soon as you know you can’t make it and if you no longer wish to attend, please remove yourself from the waitlist early so someone else can take the space.

Memberships

• Every class pack and membership works at both studios, Frome or Bruton, or a mix of both, whichever suits your week.

• To cancel a membership, email hello@palmstpilates.co.uk and give us 30 days’ written notice, your membership stays active and you’re welcome to keep booking through that notice period.

• The notice period starts from when we receive your email, not your next billing date, and cancellation requests can’t be backdated.

• We do not offer refunds for partial months once a billing cycle has started.

• Pauses and class-pack extensions are only offered for medical reasons with a doctor’s note, they must be requested in advance and can’t be backdated.

• During a pause your payments are suspended and your billing date shifts accordingly when you return.

• Holiday and travel pauses are not available.

• We reserve the right to refuse pause requests that don’t meet these criteria.

Our studios

• Frome: 15a Palmer Street, Frome, BA11 1DS.

• Bruton: 3 West End, Cole Road, Bruton, BA10 0BQ.

• Full directions, parking and what3words for each studio are on the Our Studios pages.

Pack expiry & extensions

• Every pack and membership has a fixed expiry from the date of purchase, shown to you at the time you buy it.

• Expiry dates can’t be carried over or transferred between packs or people.

• Extensions are only offered for medical circumstances with a doctor’s note, requested by email before the pack expires, travel, work or schedule changes aren’t valid reasons for an extension.

• We reserve the right to refuse extension requests that don’t meet these criteria.

Refunds

• All class packs, memberships and individual class purchases are non-refundable, including unused, unattended or expired sessions.

• Where there’s a genuine medical circumstance, we may at our discretion offer a pro-rata credit towards a future pack or membership, we do not offer cash refunds.

• Any credit or goodwill gesture is discretionary and non-transferable, and doesn’t set a precedent for future requests.

• We reserve the right to refuse any refund or credit request that doesn’t meet the above criteria.

Frequently asked