FAQ

  • Yes, you’ll need to complete our safety waiver. Please also let us know about any injuries, medical changes or pregnancy. If you’re unsure about anything, have a quick chat with your instructor before class.

  • Bookings open 7 days in advance and 8 days for members.

  • Yes, please. Grip socks are required for hygiene and safety. If you forget them, you can buy a pair before class. Without grip socks, we cannot allow you into the studio and a no show will apply.

  • Please note, street parking is limited on Palmer Street and we’d recommend using the following car parks.

    • Cork Street Car Park, Cork Street, Frome, BA11 1BP

    • Cattle Market Car Park, Frome BA11 1BE (Cheese & Grain)

    • Saxonvale Car Park, Saxonvale, Frome BA11 1PS

    • South Parade Car Park, 17S Parade, Frome BA11 1EL

  • You can cancel up to 24 hours before class without a charge.

    Cancelling inside 24 hours will forfeit the session.

    Members are allowed 3x late cancellations every 30 days. After that, a £10 fee applies.

    No shows (including late arrivals) also forfeit the session and incur a £10 charge.

  • We run a locked door policy. The instructor locks the door at the exact class start time. This is to keep everyone safe, avoid missed warm ups, and prevent disruptions for clients who arrived on time. We completely understand traffic, childcare and meetings can get in the way, but for consistency we need to be strict with this rule.

  • No, all sessions and memberships can only be used by the named client.

  • Any fees are automatically charged to the payment method stored on your account.

  • Strater Packs can only be purchased once per person. Duplicate sign ups using different emails or names will be cancelled without refund.

  • Yes. All sessions have fixed expiry dates and cannot be extended or carried over.

    Drop In: 14 days

    Starter Pack: 21 days

    Class Pack 5: 30 days

    Class Pack 10: 90 days

    Membership 8, 12 and 16: sessions must be used within the calendar month and reset on the first.

  • If we cancel, the session is returned to your account and keeps the same expiry rules as your original pack or membership. We cannot cover any additional costs resulting from the cancellation.

  • All purchases are final. Sessions, packs and memberships are non refundable, whether used or unused.

  • Occasionally. Any updates will be posted on our website.

  • By booking a class, purchasing a class pack or joining a membership, you agree to the studio’s booking terms, cancellation policies, expiry rules and studio etiquette. These apply to all clients and all sessions.

  • The studio operates a strict closed door policy. The studio door closes at the scheduled class start time and late entry is not permitted. Warm ups begin immediately and entering late creates a safety risk. If you arrive after the start time, you will not be checked in and a no show charge will apply.

  • It is your responsibility to inform the studio of any changes to your health, including injuries, medical conditions or pregnancy. If you have any concerns or are unsure whether a class is suitable, please speak to the instructor before the class begins.

  • This system ensures fairness and gives regular clients the opportunity to rebook after attending their most recent session, rather than classes filling too far in advance.

  • Cancellations can be made through your online account up to 12 hours before the class start time.

  • Any cancellation made less than 12 hours before the class start time is considered a late cancellation.

  • If you late cancel a class, the session will be forfeited. Three late cancellations within a 30 day period will result in a £10 charge being applied to your account.

  • A no show occurs if you fail to attend a booked class or cancel within 12 hours of the class start time, including arriving late and being refused entry.

  • No. All sessions, class packs and memberships are strictly non transferable and may only be used by the named client.

  • No. All class packs and memberships have strict expiry periods. Unused sessions cannot be extended, carried over or transferred into a new period.

  • Drop in sessions must be used within 14 days of purchase.

  • Starter packs must be used within 21 days of purchase.

  • Class Pack 5 must be used within 30 days of purchase.

  • Class Pack 10 must be used within 90 days of purchase.

  • All memberships operate on a calendar month basis. Sessions must be used within that month and reset each month. Unused sessions do not roll over.

    • Membership 8 includes 8 sessions per calendar month

    • Membership 12 includes 12 sessions per calendar month

    • Membership 16 includes 16 sessions per calendar month